Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items: Gift cards and Treatments
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or used for reasons not due to our error Any item that is returned more than 30 days after delivery
Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 913 Gilmore Ave, Burnaby BC, V5C 4S2, Canada
GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a credit will be added to your account.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
ShippingTo return your product, you should mail your product to: 913 Gilmore Ave, Burnaby BC, V5C 4S2, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Hydra Louffa is a non-granular body gel designed to cleanse the skin and exfoliate dead skin cells. It is an excellent formulation for dry skin, reactive skin, and skin suffering from folliculitis. Used daily at home or in conjunction with DMK Body Treatments.
Used daily at home or in conjunction with DMK Body Treatments, its non-granular texture removes dead skin cells without causing micro trauma to the skin. It is an excellent exfoliation formulation for reactive skin suffering from dead skin cell build-up. It is a handy liquid alternative to natural sponge louffas which can quickly collect dead skin cells and bacteria.
Hydra Louffa is particularly effective for skin conditions such as eczema, folliculitis and dermatitis, and also on recently waxed skin to prevent in-grown hairs. Also helps to make spray tan last longer and come off more evenly.Note:
Hydra Louffa is an excellent shower exfoliant that works to remove dead cells without removing the skin’s tan.
Product combinations: Maximum Moisture and Herbal Pigment Oil.
Hydra Louffa can be applied directly to the skin as a shower gel, body cleanser and exfoliant, or used as a bubble bath.Key ingredients:
- Birch Bark Extract (Betula Alba) – An extract with slightly astringent properties that acts to loosen and desquamate dead skin cells.
- Chamomile (Anthemis Nobilis) – A natural anti-inflammatory which offers a calming and soothing quality for irritated skin.
- Kelp (Macrocystis Pyrifera) – A rich source of minerals and potassium that helps prevent infection and stops bleeding from skin eruptions.
- Nettle Extract (Urtica Dioica) – A natural source of cerimides and potassium which help to alleviate excess oiliness and dead cell build-up.