Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items: Gift cards and Treatments
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or used for reasons not due to our error Any item that is returned more than 30 days after delivery
Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 913 Gilmore Ave, Burnaby BC, V5C 4S2, Canada
GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a credit will be added to your account.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
ShippingTo return your product, you should mail your product to: 913 Gilmore Ave, Burnaby BC, V5C 4S2, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
ACU-THERM is the ultimate deep pore cleansing tool which softens blind pimples and congested acne which can often be hard to extract. Using a cotton bud, place a small amount on to each blemish. As the ingredients get to work, a hot sensation is felt. This is the pseudo heat, the skin will appear very red and may feel hot due to the increase in the circulation, this will subside.
This topical spot gel is designed to heat up (through a pseudo heat) and soften sebum plugs allowing the pores to rid themselves of backed-up fluid and bacteria trapped within. Antibacterial and anti-inflammatory ingredients are incorporated to reduce swelling and eliminate painful pimples fast.
- Apply directly to pimples, pustules and blackheads.
- Leave on for 1 or 2 minutes, and then wipe away excess.
- Discontinue use after the pimple starts to heal.
The ultimate “deep pore cleansing” tool. Pseudo heat ingredients (herbal rubefacients):
All three ingredients are known for their purging effects in skin and natural antibacterial properties.
- Angelica Polymorpha Sinensis Extract (Dong Quai) – A traditional Chinese medicine used to treat a variety of skin conditions including boils and puss-filled acne. Dong Quai – This herb contains compounds called coumarins that stimulate blood circulation to the skin and accelerate tissue repair, other compounds of the herb block the creation of prostaglandins, substances that cause inflammation and pain associated with acne.